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How it works
For Patients
1. Sign Up or Log In
Create an Account: Visit our website and click on the “Sign Up” button. Fill in your personal information, including your name, email address, and password.
Log In: If you already have an account, click on “Log In” and enter your credentials.
2. Set Up Your Profile
Personal Details: Complete your profile by providing additional details such as your age, gender, and medical history.
Health Information: Add any relevant health information that will help doctors understand your medical background better.
3. Find a Doctor
Search by Specialty: Use our search function to find doctors by specialty, such as cardiology, dermatology, or general medicine.
Filter Options: Apply filters for language, location, availability, and consultation type (video, phone, chat).
Doctor Profiles: Review doctor profiles, including their qualifications, experience, and patient reviews.
4. Book an Appointment
Select a Time Slot: Choose a convenient date and time for your consultation from the available slots.
Confirm Booking: Click “Book Now” and confirm your appointment. You will receive a confirmation email with the appointment details.
5. Make a Payment
Payment Options: Enter your payment details to complete the booking. We accept various payment methods, including credit/debit cards and digital wallets.
Secure Payment: All transactions are processed securely through our third-party payment providers.
6. Prepare for Your Consultation
Gather Information: Prepare any relevant medical records, questions, or symptoms you want to discuss.
Technical Check: Ensure your device (computer, tablet, or smartphone) has a stable internet connection and the necessary software for video or phone consultations.
7. Join the Consultation
Log In: On the day of your appointment, log in to your Global Clinic account a few minutes before the scheduled time.
Join Session: Click the “Join Consultation” button in your dashboard to start your session with the doctor on the ZOOM platform.
Conduct Session: Engage with the doctor via video call, phone call, or chat, and discuss your health concerns.
8. Receive Follow-Up Care
Prescription and Advice: After the consultation, the doctor may provide a prescription, treatment plan, or additional advice.
Follow-Up Appointments: If needed, book follow-up appointments through the platform for continued care.
Access Records: All consultation records and prescriptions will be securely stored in your account for future reference.
9. Provide Feedback
Rate Your Experience: After your consultation, take a moment to rate your doctor and provide feedback on your experience.
Improve Services: Your feedback helps us improve our services and ensures a high standard of care for all users.
Common questions and detailed answers for patients
FAQ
How do I sign up for Global Clinic?
Visit our website and click “Sign Up.” Fill out the required information and verify your email to complete the process.
What types of consultations can I book?
You can book video or chat consultations with doctors from various specialties.
Is my personal and medical information secure?
Yes, we use advanced encryption and security measures to protect your data and privacy.
How do I choose the right doctor for my needs?
Use the search and filter options to find doctors by specialty, availability, and patient reviews.
Can I get a prescription through Global Clinic?
Yes, doctors can provide digital prescriptions after your consultation, if necessary.
How do I pay for a consultation?
You can pay using credit/debit cards or digital wallets through our secure payment gateway.
What should I do if I need to cancel or reschedule an appointment?
Log in to your account, go to your appointments, and select the option to cancel or reschedule.
Are the doctors on Global Clinic licensed?
Yes, all doctors are verified and must provide proof of their licenses and qualifications.
Can I have follow-up consultations with the same doctor?
Yes, you can book follow-up appointments with the same doctor if needed.
How do I prepare for a video consultation?
Ensure a stable internet connection and gather any relevant medical records or questions before your session.
What if I have technical issues during my consultation?
Contact our support team immediately for assistance with any technical problems.
Can I consult with a doctor outside my country?
Yes, Global Clinic allows you to connect with doctors from around the world.
How soon can I get an appointment?
Appointment availability varies, but you can often find same-day or next-day slots.
Is there a mobile app for Global Clinic?
Yes, you can download our mobile app for both iOS and Android devices.
How do I provide feedback on my consultation?
After your consultation, you can rate your doctor and leave feedback through your account.
